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Return to shopReturn Policy
At DDAXUE, customer satisfaction is important to us. If a product does not meet your expectations, you may request a return within our return window. The information below explains how our return process works and what conditions apply.
Return Policy Overview
| Policy Detail | Information |
|---|---|
| Return Window | 30 days from delivery date |
| Return Method | By mail |
| Currency | USD |
| Return Label | Included in the package |
| Restocking Fee | No cost |
Return Window
Customers may request a return within 30 days from the date the package is marked as delivered by the carrier.
To qualify for a return, the item must be postmarked within the 30-day return window. Requests made after this period may not be eligible for return.
This return window allows customers sufficient time to inspect the item after delivery.
Return Method
All approved returns are completed by mail.
A return label is included in the package to help simplify the return process. Customers should securely pack the item and attach the return label before sending it back.
Return Eligibility
To qualify for a return, the following conditions must be met:
| Requirement | Description |
|---|---|
| Condition | Item must be unused, unworn, unwashed, and undamaged |
| Packaging | Original packaging should be included |
| Tags | All original tags and labels must remain attached |
| Proof of Purchase | Order confirmation email or receipt required |
Items that do not meet these conditions may not qualify for a full refund.
No Restocking Fee
DDAXUE does not charge any restocking fee for returned items.
If a return is approved, the refund will be issued without additional restocking deductions.
Incorrect or Damaged Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us within the return window.
Examples include:
- Manufacturing defects
- Incorrect size, color, or product shipped
- Printing or production errors
Please email support@ddaxue.com with your order number and clear photos of the issue. Our support team will review the request and provide instructions for the return.
Non-Returnable Situations
Returns may not be accepted in the following situations:
| Situation | Explanation |
|---|---|
| Incorrect order information | Wrong size, color, or personalization selected during checkout |
| Used or damaged items | Items showing signs of use or alteration |
| Missing original tags | Tags or labels removed from the item |
How to Start a Return
To start a return request:
Contact our support team at support@ddaxue.com.
Include your order number and the reason for the return.
Our team will confirm the return instructions.
Pack the item securely and send it back using the provided return label.
Refund Process
Once the returned item is received and inspected, refunds are processed as follows:
| Step | Estimated Time |
|---|---|
| Return inspection | 3–5 business days |
| Refund issued | Sent to the original payment method |
| Bank processing | 5–10 business days depending on the payment provider |
Customer Support
If you have any questions regarding returns or refunds, please contact us.
Email: support@ddaxue.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Website: ddaxue.com
At DDAXUE, we aim to provide a reliable and transparent shopping experience. Our return policy is designed to give customers a fair opportunity to review their purchase while maintaining clear and consistent guidelines.