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Return to shopRefund Policy
At DDAXUE, we aim to provide a transparent and reliable refund process. The information below explains how refunds are reviewed, approved, and issued once a returned item reaches our facility.
Refund Processing Time
Once a returned item arrives at our facility, it is registered and forwarded to our Quality Control team for inspection.
The inspection process usually takes 3–5 business days, depending on return volume.
After the inspection is completed, you will receive an email notification confirming whether the refund request has been approved.
If approved, the refund will be processed within 14 business days.
Refunds are issued back to the original payment method used at checkout. The exact time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Policy Summary
| Refund Detail | Information |
|---|---|
| Refund Processing Time | Up to 14 business days after approval |
| Refund Method | Original payment method |
| Currency | USD |
| Inspection Time | 3–5 business days after return arrives |
Refund Eligibility
To qualify for a refund, returned items must meet the following conditions:
| Requirement | Description |
|---|---|
| Condition | Item must be unused, unwashed, and undamaged |
| Packaging | Original packaging should be included |
| Tags | All tags and labels must remain attached |
| Proof of Purchase | Order confirmation email or receipt required |
| Return Policy Compliance | Item must qualify under our Return Policy |
Items that arrive damaged, used, or missing required packaging may not qualify for a refund.
Non-Refundable Situations
Refunds may not be issued in the following situations:
| Situation | Explanation |
|---|---|
| Incorrect order details | Wrong size, color, or product selected during checkout |
| Used or altered items | Products showing signs of wear or damage |
| Missing tags or packaging | Items returned without original tags or packaging |
| Personalized items | Custom products with customer-provided text or design |
| Late returns | Items returned outside the return window |
Exchange Policy
If an item arrives defective or damaged, an exchange or replacement may be offered after the issue has been verified.
Examples include:
Manufacturing defects
Printing or production errors
Shipping damage
Customers should contact support@ddaxue.com within the return window and provide photos of the issue for review.
If a replacement item is not available, a full refund will be issued instead.
If You Haven’t Received Your Refund
If your refund has been approved but the funds have not appeared in your account:
Check your bank or payment provider, as additional processing time may apply.
Review your email (including spam folders) for the refund confirmation.
Contact our support team if the refund has not appeared after the expected processing period.
Our team can assist in confirming the refund and providing documentation if needed.
Contact Information
Email: support@ddaxue.com
Address: 27825 Detroit Rd #714, Westlake, OH 44145, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
DDAXUE is committed to maintaining a fair and transparent refund process so customers can shop with confidence.