Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopCancel/ Change Order
To ensure a smooth and efficient shopping experience, DDAXUE LLC provides a short but essential window for customers to request changes or cancellations after placing an order. Because our fulfillment process begins quickly, the timing of your request determines what adjustments can be accepted.
The table below provides a quick overview of how our modification and cancellation policy works:
| Request Type | Allowed Timeframe | How to Submit | Status After Timeframe |
|---|---|---|---|
| Cancel Entire Order | Within 4 hours of purchase | Email or Contact Form | Not guaranteed once processing begins |
| Change Product Details (size, color, design, quantity) | Within 4 hours of purchase | Email or Contact Form | Not available after processing begins |
| Change Shipping Address | Within 4 hours of purchase | Email or Contact Form | Must contact carrier once shipped |
| Cancel After 4 Hours | Not guaranteed | Order may be non-interruptible |
I. Adjustment Window for Order Changes
DDAXUE LLC offers a 4-hour grace period immediately after your order is placed. During this time, you may request:
• Cancellation of your entire order
• Corrections to product variants (size, color, style)
• Modifications to quantity or item selection
• Updates to customer or shipping information
To submit your request, please contact our team using:
• Email: support@ddaxue.com
• The Contact Us page on ddaxue.com
The official timestamp of your email or form submission determines eligibility. All requests must be initiated within the 4-hour window.
II. After the 4-Hour Window Has Passed
Once this timeframe closes, your order will typically have entered processing, production, or packaging. At that point:
• Cancellation is no longer guaranteed
• Modifications to product details are not available
• Changes to shipping or delivery method cannot be made
• The order becomes fully billable and non-adjustable
If the item has already shipped, it cannot be intercepted or altered. If you still wish to return the item after delivery, it will follow our standard return procedures and associated costs.
III. Customer Responsibility for Shipping Information
Accurate shipping information is essential for successful delivery. Customers are responsible for confirming:
• Correct street address
• Apartment/suite/room numbers
• City, state, ZIP code
• Recipient name and contact details
If a package is delayed, returned, or lost due to an incorrect address provided by the customer:
• DDAXUE LLC is not responsible for any loss, delay, or non-delivery
• No refunds will be issued for orders lost due to incorrect address details
• If returned to our facility, customers must cover reshipping fees
IV. Changing an Address After Shipment
Once an order receives a tracking number or enters transit, DDAXUE LLC cannot adjust the delivery address.
Customers must contact the shipping carrier directly for any changes. Approval and fees depend solely on carrier policies.
V. Customer Support & Assistance
Our support team is here to help with time-sensitive requests during service hours. For questions or to submit a request within the permitted window, please reach us at:
• Email: support@ddaxue.com
• Support Hours: Mon – Sat, 8:00 AM – 7:00 PM
By completing your purchase, you acknowledge and agree to these terms. DDAXUE LLC appreciates your cooperation and your trust in our fast, reliable fulfillment process.