Refund Policy

REFUND POLICY

We want you to feel confident shopping with us. Here’s how our refund process works:

Timeline:
Once approved, refunds may take up to 14 business days to process. Please contact us if you experience any delays.

Secure Handling:
All refunds are processed exclusively through PayPal to ensure security and reliability.

Refund Approval:
After your returned item is received and inspected, we’ll send you an email to confirm your refund eligibility and status.

Pending Refund?
If you haven’t received your refund yet, please check with your payment provider first. If issues remain unresolved, reach out to our support team for assistance.

Exclusions:
Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges:
We replace only items that are defective or damaged. To request an exchange, please contact us at
support@ddaxue.com for further instructions.