Refund Policy

Once your returned item arrives at our facility, it is checked in and forwarded to our Quality Control team.
The inspection process usually takes 3–5 business days, depending on the volume of returns at that time.
During inspection, we verify that the item meets all required conditions, including its physical condition and packaging.
You will receive an email notification on the same day the inspection is completed, informing you whether the refund has been approved or declined.
When approved, your refund is initiated within 14 business days, processed securely back to your original payment method.
How quickly the funds appear in your account depends on your bank or card issuer, as each financial institution follows its own processing schedule.

Returned items must be completely unused, unwashed, and undamaged, without any signs of wear, staining, or alteration.
All original packaging, including product tags, labels, and protective materials, must be included and intact.
Proof of purchase is required; your order number, confirmation email, or packing slip is acceptable.
The product must qualify under our main Return Policy and must not fall under any restricted or non-refundable category.
Items that arrive without proper packaging or do not meet the required condition criteria may be declined and returned to you if requested.

Clearance, sale, or discounted items are considered final sale and cannot be refunded under any circumstances.
If the wrong size, color, or product was selected by the customer during checkout, the item is not eligible for a refund.
Personalized items, including any custom text or design, cannot be refunded if the customer submitted incorrect customization or spelling.
Minor color differences between the product and what appears on your digital screen are normal and not considered defects or valid reasons for a refund.
Products that show visible signs of wear, damage, alteration, or misuse cannot be refunded, as these conditions affect the product’s resale ability.
Items returned after the permitted return window or without proper packaging will also be considered non-refundable.

If you receive a defective product, an exchange may be approved once you provide clear photos showing the defect.
If your item arrives damaged due to shipping or handling, we will send a replacement after verifying the damage through photos.
Exchanges for size changes, color swaps, or preference-based reasons are not available, as we only provide exchanges for quality-related issues.
If a replacement item is unavailable or out of stock, a full refund will be issued back to your original payment source instead of an exchange.
Customers requesting exchanges must contact support within the return window to ensure timely processing.

All refunds are securely processed through PayPal, our default refund system, regardless of the original payment method.
Even if you paid using a credit card, debit card, or another payment provider, the refund will still return to your original payment method.
Once the refund is processed on our end, we can provide proof of refund upon request if your bank or card issuer needs verification to locate or release the funds.

Start by checking with your bank or card provider, as financial institutions often require additional processing time before funds appear.
Review your email inbox, including spam folders, for the refund confirmation sent by DDAXUE.
If you still do not see your refund after the expected timeframe, reach out to us and we will supply proof of refund initiation or assist in tracking the issue with your payment provider.
Delays may occur during holidays or weekends, depending on your financial institution’s operating schedule.