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Return to shopReturn Policy
At DDAXUE LLC, we want every customer to feel confident and satisfied with their purchase. If something doesn’t meet your expectations, we make the return process simple, fair, and easy to follow. Below is our full policy to guide you through every step.
Return Window
| Condition | Details |
|---|---|
| Return period | 30 days from the date the carrier marks the package as delivered |
| Return eligibility | Item must be shipped back and postmarked within the 30-day window |
| After 30 days | Returns and refunds may no longer be accepted |
This gives you plenty of time to inspect your order and ensure it fits your needs.
Item Eligibility Requirements
| Requirement | Description |
|---|---|
| Condition | Must be unused, unworn, unwashed, undamaged, and unaltered |
| Packaging | Original packaging must remain intact (bags, boxes, protective materials) |
| Tags & labels | Must remain attached exactly as received |
| Proof of purchase | Required (receipt, order confirmation email, or packing slip) |
| If requirements are not met | Return may be denied or eligible only for a partial refund |
Our Responsibility
If an issue happens due to an error on our part, we take full responsibility and will resolve it promptly.
| Scenario We Cover | Examples | Cost Responsibility |
|---|---|---|
| Manufacturing defects | Misprints, discoloration, stitching flaws, stains, fabric issues | DDAXUE LLC |
| Incorrect product | Wrong size, color, style, or graphic sent | DDAXUE LLC |
| Printing mistakes | Misaligned text, incorrect design, or production errors | DDAXUE LLC |
To report an issue, email us at support@ddaxue.com with your order number and clear photos of the problem. We will guide you through the next steps.
Non-Returnable Situations
| Not Eligible for Return | Explanation |
|---|---|
| Incorrect custom details | Wrong size, color, or personalized text entered during checkout |
| Change of mind | Personal preference after receiving the product |
| Minor color variations | Small differences between digital display and actual product |
Since many items may be customized, we encourage reviewing all order details carefully before completing your purchase.
How to Start a Return
Email support@ddaxue.com with your order number and a brief explanation of your return reason.
Our support team will send you the correct return instructions and return address.
Pack the item securely and ship it using a trackable method.
Return shipping costs are the customer’s responsibility unless the issue was caused by us.
Original shipping charges are non-refundable.
After We Receive Your Return
| Process | Time Frame |
|---|---|
| Quality Control Review | 3–5 business days |
| Refund Method | Refunded to your original payment method |
| Payment processor/bank time | 5–10 business days depending on your provider |
If you have any questions or need clarification on any part of this policy, our support team is always ready to assist at support@ddaxue.com.
Thank you for choosing DDAXUE LLC. We appreciate your trust and are committed to delivering a reliable, stress-free shopping experience—every step of the way.